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WHY ORGANISATIONS FAIL TO INNOVATE

28/4/2016

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Organisations that have all the money, talent and technology in the world are struggling to innovate with deadly consequences. Why? 
  1. They get real comfortable
  2. They take it nice and slow
  3. They stop caring about those pesky customers

The most important reason out of the above is number 3; the senior leaders stop caring about serving their customer. Instead, they prefer to serve themselves the easiest and most profitable path to success. Innovation is hard and risky; it’s much easier to force your customer to use your tired product/service offering over and over again than create new value propositions. Let us look at some examples:
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  1. Kodak; inventors of the digital camera, envisioned serving (highly profitable) camera film until 2025 because, you know, that works well for Kodak! (Fuji, the main competitor, managed to adapt quite effectively) Why didn’t Kodak change? Do you know what the profit margins on photographic film were? About 80 %! “Leo J. Thomas, senior vice president and Kodak’s director of research, told the Wall Street Journal in 1985: “It is very hard to find anything [with profit margins] like colour photography that is legal.” It’s much easier to sell that profitably than work out what to do with the new-fangled ‘digital’.
  2.  VW; masterminds of the greatest corporate scandal in recent history, felt it was much easier to lie to you about the standards of their cars instead of innovating new engine technology (unlike like Tesla who just secured 350,000+ Model 3 pre-orders). The current cost of this mess is 16.2 billion EURO and counting (expect a lot more). Why didn’t they change? Because they are VW. They are number 1. They are made in Germany. They are the best. Why would you change if you are super awesome (even if you’re a cheat)? 
  3. Nokia; they had a fully functional, iPhone like prototype, in the mid-2000s before Apple’s iPhone. But they didn’t make it a reality because it was inconvenient to the business plan and nobody was prepared to talk about the massive challenges Nokia actually faced in catching up with Apple. Why didn’t they change? They couldn’t bring themselves to take the risk of change. 
  4. Alcatel Lucent; the company that could have invented Skype but chose not to because it’s much more profitable to charge crazy fees for international calls. Why didn’t they change? Because they have a culture that doesn’t embrace difficult things like change. Despite having access to enormous amounts of research and talent, it just couldn’t change. Things got so bad that they were bought by Nokia… ‘Change, it’s just not convenient’ would be a great tagline. 
  5. Intel; poor Intel, they are quite liked but completely missed the boat on mobile. They recently cut 12,000 jobs and face becoming irrelevant as the world moves away from laptops & PCs. We used to prefer ‘Intel Inside’ but now we like ARM and Qualcomm more. Why didn’t they change? They were too busy trying to sell us bigger, faster processors when what we actually wanted was smaller, energy efficient ones. Oops. 
  6. Blockbuster; these guys preferred you to drive to the video store and pay outrageous late fees instead of using TECHNOLOGY to make your life easier. What happens when you stop caring about what your customer really wants? Hello Netflix, bye bye Blockbuster. Why didn’t they change? Because they didn’t care enough to go through the pain of changing themselves. They were so confident, they actually laughed at Netflix’s offer to work together. That’s a 40 billion USD LOL! 
  7. Taxi companies; these guys are crying around the world because of services like Uber but think about it. Why didn’t a taxi company invent Uber? It’s not rocket science, the technology is fairly straightforward and you already have a fleet of drivers. You don’t do it because you don’t really care about making things easier for your customer. Why do we have to incentivise ordinary people to become part-time drivers just to get a fair level of service?! The price-gouging, rudeness and lack of interest in customer service that is a hallmark of taxi service around the world has simply created the conditions for Uber et all to thrive. Did you know that Uber was founded because Travis and Garrett (Uber co-founders) couldn’t hail a taxi in Paris? If you’ve ever tried to hail a taxi in Paris, you will understand their frustration. When you stop caring, don’t be surprised if someone steals all you customers :)​
To remain relevant, it is important to focus on the speed of innovation. Even if organisations manage to create some innovation, they fail to do it fast enough. Nokia, Blockbuster and Kodak are all examples of being far too slow. They think they can ‘gradually feed in the disruptive change’. Kodak honestly believed you would still be buying photographic film from them in 2016. The basic fact is that the senior management of most organisations today fail to understand the speed of 21st Century VUCA change and are years if not decades out of sync with what is really happening on the ground.
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How can it be that senior managers don’t know what is happening on the ground? Because they stopped caring about what really matters. When leaders stop caring about their product and its impact, about their customers and their staff, and only obsesses about quarterly reports, their organisation is doomed because it will never innovate and it will never be able to keep up with today’s change. When you care, you connect with the world around you and strive to deliver the best possible product to your customers even if it means disrupting the way you do things. Your commitment to excellent is what compels you to break down what you do so you can re-build yourself to be even better.

Looking at the next decade; the most comfortable, slow and uncaring industries I can see are automotive, education, healthcare & finance. Tesla, Google & Apple will lead the charge (pun intended) backed by a flood of new Chinese brands and resurgent Asian manufacturers. The old guard in auto will rapidly find themselves on the wrong foot and facing irrelevance; too old and slow to change. In education, there will be a bloodbath as the new ‘Generation Z’, having seen their brothers and sisters waste their lives and money at university only to end up lost, unemployed and/or underemployed, go elsewhere. With employers largely disinterested in your academic qualifications, new providers such as Hackreactor will spring up to prepare talent for the needs of the labour camp (market, I meant market). In healthcare, the basic failure to provide effective personalised medicine will provide massive new opportunities, especially in the booming Asian markets where the rapidly-ageing population in ASEAN & China will drive continuous healthcare breakthroughs. Finally, banks. Customers will reward the incompetence of their existing providers by going elsewhere. New currencies will rise with the new generation; you aren’t going to use Bitcoin but your daughter will. She will wonder why you put up with the misery of outrageous bank fees and scandalous currency conversion issues. Companies like Transferwise are already changing the game, there are many more behind them in the rapidly growing ‘fintech’ space. If you are a player in any of these markets, and you are not leading innovation efforts that are disrupting your business model right now, you are in deep trouble. Here some examples of companies getting it right. 
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The bottom line is that companies fail to innovate because senior managers are not prepared to disrupt their existing business models. Instead of searching for better value propositions (which is risky and hard), they prefer the easier route of selling the same stuff over and over again. Of those that try to innovate, most of them are far too slow because they underestimate the market or they find the change too inconvenient. The difference comes down to how much you care, how connected you are to your customer and how far you are willing to go for them.​​ Great leaders are willing to disrupt themselves to be excellent, average leaders get comfortable. Who do you want to be?

To find out more about Leadapreneur's approach to creating agile innovation and helping companies disrupt themselves, visit www.Leadapreneur.com
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Bringing the #Lifepath to high school students

21/4/2016

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A tool to bring answers

What really excites us at Leadapreneur is to see how much impact we can have on a generation of young and eager talent with a simple yet powerful tool: the Lifepath. 

"What would I like to do after graduating from high school?"
"Do I want to become an entrepreneur?"
"Should I take a gap year?"
"Do I want to go into university? And if so, what course should I study?"


These are some of the questions students ask themselves, regardless of their grades, gender and background and worries we have come across in our workshops over and over again.

​This is because the last year of high school is a key turning point in a young person's life as they are about to make their first major life decisions and enter adulthood. This can be a very daunting step, especially when not having a large understanding as to what lays outside of the school bubble and what opportunities are available to them based on their strengths, passions & reality. 

A fast-moving world

The world today as it is experienced by the Millennials (born between 1982 and 2004) is very different from what it used to be for the generations that came before them. 

One of the ways it is different is that in the past career paths used to be very linear and development opportunities were  often constricted within the same firm. Today, however,  possibilities are endless and this causes a lot of confusion and a trend of "job-hopping" from one enterprise to another. 

According to the most recent Deloitte survey on Millennials at work, "one in four millennials would quit his or her current job to join a new organisation or to do something different". The struggle to engage, develop & retain talent is a major challenge faced by many organisations today and a large part of this is due to the Millennial's lack of clear direction and search for meaning in their life & work. Check our article on "3 reasons your organisation is struggling with its talent". 
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Our belief at Leadapreneur is that the earlier this is addressed and given a framework , the less anxiety and confusion it will generate for the student. This is why we have decided to put into place a Lifepath journey that begins in grade 11 and continues on all the way through the individual's professional career.

Last week, we had the pleasure to carry out the first step of that journey with our one-day Lifepath workshop at the International School of Phnom Penh with a group of 46 high-school students in grade 11 from seventeen different nationalities. 

Here is what they said about it: 
It's been an amazing experience attending the Lifepath workshop, it didn't only allow me to think through my career plan but also to understand what more life has to offer and provided me with a clear understanding on how I am the one who controls how I want my life to be."
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I really enjoyed the Lifepath workshop: I believe it helped me really think and analyze what my plan is for the next 3 years.  Comparing my ideas with my peers was also very useful, so I could ask questions about their life path and see the similarities as well as help each other out with suggestions. 
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Understanding their past, designing a vision for the future and creating tangible action steps for the present allowed the participants to create their own unique Lifepath, thus gaining the clarity and the confidence required to decide on their next step. 

As part of the Leadapreneur vision to have every high school student go through the Lifepath to generate the answers they are looking for we are eager to engage with institutions excited to be part of the change and bring something different and unique to their students.

Created by combining expertise on complex systems science, neurolinguistic programming and 21st Century leadership, the Leadapreneur Lifepath is a practical & powerful solution to a dire need in the education system to provide its students with the confidence and clarity they need to make important decisions regarding their future.  

If this is something your school or educational institution is looking for, please contact Bettina Guirkinger at bettina@leadapreneur.com to run the Lifepath for your students.  
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3 REASONS YOUR ORGANISATION IS STRUGGLING WITH ITS TALENT

14/4/2016

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The global talent crisis means that organisations are struggling to recruit, engage, develop and retain their talent. Why is this happening?

The talent crisis is a complex problem that defies quick solutions. However, we can quickly identify at least 3 key reasons organisations are struggling with their talent including the failure of HR to become a true strategic partner in the organisation, the prioritisation of process over individual needs and the difficulty in connecting the purpose of the talent programme with what the organisation actually needs.  Let's explore these 3 important issues:
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  1. Failure to harmonise. Many organisations, especially SMEs, haven’t unified their recruitment, development and retention programmes into one unified concept. Many organisations are good at one of these three, but few are good at all 3. For example, you might hire a great talent but have poor development programmes and zero retention processes. It’s no surprise then that a talent that isn’t getting the development they need, and isn’t actively being retained, will leave and in today’s market they can leave quickly i.e. after 6 months!

  2. Failure to individualise. Organisations are obsessed with processes and these result in a de-humanising effect on talent. The desire to treat everyone efficiently often results in nobody being treated in the way that is right for them. This isn’t soft and fluffy, it’s to realise that the key talent you spend a lot of time and money trying to hire, and then sent to expensive training seminars is probably going to leave you because their individual needs are not being met.

  3. Failure of purpose. What is the purpose of your talent programme? Most exist to ‘fast-track talent to the top’ which is fine until you realise that a lot of talent doesn’t want to go to the top and it also means you lose a lot of good people just because they aren’t ‘heading to the c-suite’. Too many programmes mindlessly assume that their purpose is to get people to the top and therefore miss out on key talent that really makes a difference. For example, a top engineer might not be c-suite material but she is the key lead on all your big projects. How can you maximise her development and chances of retaining her if she isn’t on your talent programme?

So what can you do about it? Here are 3 simple steps to take:
  1. Unify your activities into one vision. Stop focusing on tasks and start building a unified talent ecosystem. It is better to integrate and perform all 3 key processes of recruitment, develop and retention ‘good enough’ than to have 1 area that is excellent and the rest poor or non-existent. This requires a truly strategic approach to HR, and a great example of that can be found at Netflix.

  2. Individualise your development & retention efforts. Stop obsessing about talent processes and start taking the time to listen to the individual needs of talent. Yes it will take more time and resource but you will be able to provide personalised development & retention solutions for each talent which will much more effective. It’s better to get it right than implement processes that don’t work well.

  3. Clarify the purpose your talent programme. Stop defaulting to what your talent programme is about. If you say ‘we develop the future leaders of the company’ then that is exactly what I mean. This is a generic and meaningless statement. What kind of leader? For what level? What about other skills e.g. innovation or certain specialists. HR leaders need to look at the business as a whole to understand what it really needs; does it need more intrapreneurs? Specialists? OK, you need leaders, but what kind? At what level? Clarifying the true purpose of your talent programme can help the organisation focus on building the talent it needs not the 'leaders' it thinks it needs. 
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In summary, you can work to reduce your talent challenges by unifying your key talent activities into one strategic vision (a talent ecosystem), taking the time to indivdualise your talent approaches and understanding what kind of talent your organisation really needs.
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