In our Stars of the Accelerator series, we explore the transformation journey of the participants in the Leadapreneur Accelerator.
Trixia Wong From the anxiety of waiting for answers, to the pile of paperwork that needs to be filled, applying for a loan can be a long and tedious process. The consequent frustration is not only felt by the customers, but also by bank staff. Personal Loans Product Manager, Trixia, set out to find a solution to make this process smoother and faster. She noticed that there are two key issues with the existing process: - Manual processes contribute to a long Turn Around Time (TAT) -The need for sales people and processing officers at various stages of the process translate in incurring high expenses Trixia joined the Accelerator to challenge herself by transforming a business model that had been running on traditional methods for several years. Her project is to revamp and digitize the process using existing tools that the bank already has. Moving forward, existing bank customers can use a digital platform to apply for a personal loan online. This project has been valued at the astounding amount of USD 5 million in projected sales volumes for 2019! The online portal will drastically improve customer satisfaction because: - Customers will be able to receive the banks decision on their application almost instantly - They will no longer have to scan and email documents to the bank - They can apply for loans anytime, from anywhere. As for the bank, the advantages are tremendous: - The bank will save money by eliminating paper application forms - Fewer human interventions mean decreased costs - Bank staff can focus on other more fulfilling tasks instead of mundane ones - The project will ensure the bank’s longevity and relevance in the market - Greater profits will be generated since the bank will be able to process a higher volume of loans - Reduced overall TAT Trixia set out to become a game changer and has literally become one. This is only the beginning, as she is now empowered with confidence and drive. She credits the support and encouragement from her cohort and Leadapreneur Coach, Kar Fei, for helping her maximize her potential. Her motto is One Step At A Time. Congratulations Trixia in becoming a Star of the Accelerator!
51 Comments
25/1/2019 02:51:30
Inspiring!
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alina
16/4/2019 21:35:07
good
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Ng chen ni
26/4/2019 19:36:39
Good
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Xian Huang Kho
28/4/2019 22:53:47
Good
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Lim Cheng Ghee
29/4/2019 15:29:22
Good
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Chong Jee Jun
30/4/2019 00:44:47
Good
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Chin Yee Peng
1/5/2019 07:00:45
Good
Reply
Emily
1/5/2019 18:27:17
Well said
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KAMARIAH A KADIR
1/5/2019 18:59:11
Yes
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Ctk
10/7/2019 18:53:58
Good
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Ng
18/7/2019 16:43:10
Good
Reply
amir pilus
22/3/2019 20:34:59
GOOD
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Chia Siew Keng
3/4/2019 19:03:45
Good
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NIK NOR IRDAWATI
3/4/2019 21:45:40
good
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Chee Ping
6/4/2019 16:18:45
Great spirit of learning
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Chia Siew Keng
7/4/2019 14:11:48
Good
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Seed
7/4/2019 18:29:52
Innovation does need fully support from top management to ensure the ideas able to be executed.
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Tan Lui yih
8/4/2019 23:46:15
Good
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Candy
9/4/2019 18:17:55
Good
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Law Iyen ssi
9/4/2019 23:58:18
Good
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ALIZA BINTI ZAINUDIN
10/4/2019 01:05:38
Overall is good
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Chuah Sheue Lin
10/4/2019 20:47:11
Good
Reply
Lim Chea Ying
15/4/2019 17:37:26
Good
Reply
Loo Ean Leng
15/4/2019 17:41:22
Good
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Lim Chea ying
15/4/2019 17:43:20
Ok
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Lim Eng Hoo
15/4/2019 17:47:04
Interesting
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Khaw Hooi li
15/4/2019 18:06:12
Great
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Lim Eng Hoo
15/4/2019 18:14:17
Interesting & fun
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Ong chong tuck
15/4/2019 18:16:19
Good
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Ng Mean Leong
15/4/2019 18:16:46
Noted
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Ng Mean Leong
15/4/2019 18:20:54
Ok
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Lim Eng Hoo
15/4/2019 18:25:01
Interesting & really fun
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Foo yoke khim
15/4/2019 18:40:38
Good
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Noor Azizul Bin Ahmad
15/4/2019 19:11:39
GOOD
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Boey Tzyy Shiang
15/4/2019 22:29:52
Good
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alina
16/4/2019 21:27:37
great
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Kesavan
18/4/2019 15:56:58
Very useful
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mohd khairul faizal bin ibrahim
23/4/2019 13:56:13
truly inspiring
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Low Hui Ping
24/4/2019 19:46:50
Good
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Chua Hwee Een
24/4/2019 22:56:22
Good
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Nurul Ain
25/4/2019 22:31:37
Excellent!
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Ong Ee Zhen
25/4/2019 22:59:01
Good
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Goh Aik Chuan
29/4/2019 02:32:56
Great
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Yap Yen Ching
29/4/2019 09:09:13
Good
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Lim Peng Chun
29/4/2019 10:42:31
Good
Reply
Leong Chean Li
29/4/2019 22:44:21
Good
Reply
Erna binti Roslan
30/4/2019 22:46:29
Good
Reply
Sam
18/7/2019 17:37:12
Good
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