In our Stars of the Accelerator series, we explore the transformation journey of the participants in the Leadapreneur Accelerator.

Trixia Wong

From the anxiety of waiting for answers, to the pile of paperwork that needs to be filled, applying for a loan can be a long and tedious process. The consequent frustration is not only felt by the customers, but also by bank staff.

Personal Loans Product Manager, Trixia, set out to find a solution to make this process smoother and faster. She noticed that there are two key issues with the existing process:
- Manual processes contribute to a long Turn Around Time (TAT)
-The need for sales people and processing officers at various stages of the process translate in incurring high expenses

Trixia joined the Accelerator to challenge herself by transforming a business model that had been running on traditional methods for several years. Her project is to revamp and digitize the process using existing tools that the bank already has.

Moving forward, existing bank customers can use a digital platform to apply for a personal loan online. This project has been valued at the astounding amount of USD 5 million in projected sales volumes for 2019!

The online portal will drastically improve customer satisfaction because:
- Customers will be able to receive the banks decision on their application almost instantly
- They will no longer have to scan and email documents to the bank
- They can apply for loans anytime, from anywhere.

As for the bank, the advantages are tremendous:
- The bank will save money by eliminating paper application forms
- Fewer human interventions mean decreased costs
- Bank staff can focus on other more fulfilling tasks instead of mundane ones
- The project will ensure the bank’s longevity and relevance in the market
- Greater profits will be generated since the bank will be able to process a higher volume of loans
- Reduced overall TAT

Trixia set out to become a game changer and has literally become one. This is only the beginning, as she is now empowered with confidence and drive. She credits the support and encouragement from her cohort and Leadapreneur Coach, Kar Fei, for helping her maximize her potential.
Her motto is One Step At A Time.

Congratulations Trixia in becoming a Star of the Accelerator!

In our Stars of the Accelerator series, we explore the transformation journey of the participants in the Leadapreneur Accelerator.

Ganesh Ramakrishnan and Manikandan Vijaykumar

Assistant Vice President Bankers, Ganesh and Manikandan, joined the Accelerator because they believe it is a great platform to maximize their potential and achieve the impossible. The pair joined forces to solve problems for their stakeholders.

Instead of picking a problem to solve, the team decided to listen to what their stakeholders need. They crowdsourced ideas by collecting feedback from multiple end users. After exploring many options, they decided to work on a solution to make Anti Money Laundering (AML) a more transparent process.

AML cases require review by the investigations team. Currently, in order to properly review cases, investigators have to put a lot of time and effort to collect accurate data. The manual method of data collection not only takes time, but it’s also prone to error.

Ganesh and Manikandan created a data collection tool called BEAM (Build Efficient AML Marvels).
To date, the tool has saved RM378k!
BEAM will help to;
- collect data faster using web automation
- ensure that the data is error and bias free
- free up time for investigators to pay closer attention to case reviews

Initially, the tool was developed using tools which had severe performance issues. The team persevered to address the issues. After extensive research and discussion with technical experts, they discovered that they should be using entirely different tools such as Java and Selenium. Though these technologies were new to them, the pair took the effort to educate themselves on the programming concepts.

Another challenge was that the automation tools were not readily available. With patience and perseverance, the team leveraged on their network of colleagues across regions and finally gained access to the tools and packages that they required.

Having no access to the case review applications, the team had to develop the BEAM using test environments and then synchronize the code with production systems.

Despite the hurdles, Ganesh and Manikandan managed to get their project results validated. They credit the Accelerator for giving them the confidence to see this project through. Their common motto is “Dream Big. Dream Impossible.”

Congratulations Ganesh and Manikandan in becoming Stars of the Accelerator! 

In our Stars of the Accelerator series, we explore the transformation journey of the participants in the Leadapreneur Accelerator.

Khay Khoon (KK) Hong

The forex market is a fickle raging ocean. To haul in big profits, FX traders have to take big risks in the trading market's volatile environment. Losses are part of their daily lives.

Seeing the emotional toll that profit loss has on his colleagues and himself, FX Trader KK decided it was time for a lifeboat. He set out to devise an ambitious strategy that would:

-Minimize losses

-Improve traders’ mental health

-Generate profits for the company

Currently traders use a variety of tools to help them decide how to buy and sell. The most common ones are news reports, historical price data and financial data from Bloomberg services. KK observed that there is one crucial factor missing from the equation: timing. His innovative strategy involves analysing trends and determining at what time of the day to buy and sell. 

KK was able to identify a pattern in the prices, for example during which time frame prices go up and at what specific time there is always a downward move. He built a systematic data-driven trading strategy and implemented it across multiple currencies. 

After testing it out and some initial losses, KK recalibrated the strategy with a few tweaks in the parameters. He made changes to the timing, modified currency pairs and more.

This strategy is set to generate an astounding USD 500k in profits within a year!

The biggest challenge was the losses incurred at the early stages. They filled KK with self doubt on the validity of the strategy. Nevertheless, he pushed through with determination and perseverance. He is continually reviewing and improving the strategy to find the optimal timing. The strategy quickly became increasingly profitable and it's only the beginning. 

The Accelerator environment encouraged KK to believe in himself and his ability to bring positive change. He used to navigate the existing system without giving much thought on how he can be an influencer. Now, feels empowered to be part of the underlying current that disrupts the system.

Congratulations KK in becoming a Star of the Accelerator! 

In our Stars of the Accelerator series, we explore the transformation journey of the participants in the Leadapreneur Accelerator.

Anna Tan 
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Data breaches are increasingly making headlines. Before disclosing private information, consumers want the assurance that their Personal Identifiable Information (PII) will be safe. In this climate of distrust and uncertainty over data privacy, banker Anna saw an opportunity to bring peace of mind to clients. Her innovative project would allow the bank to make data more secure and ensure compliance with bank policies. 

Anna’s idea is to harness the power of technology to automate certain tasks such as:
- Auto-truncating historical email content. This eliminates the risk of any tampering of emails. 
- Making email attachments secure by a system-level validation process.
- Masking customer account numbers in email correspondence for extra privacy. 

This automation system will ensure zero errors and eliminate PII non-compliance. Anna’s target is nothing short of ambitious: 100% security compliance. The project will save an estimated amount of RM49k per year!

Along with the incredible amount of savings, Anna’s goals are extraordinary: 
-Zero penalties from the central bank since compliance breaches will be eliminated.
-Zero legal action taken by clients.
-Maintain the bank’s excellent reputation.

The main challenge was to obtain consensus among stakeholders on the technical solutions. Anna stayed focused, determined and patient. She eventually obtained mutual agreement by actively engaging with the stakeholders and giving it her all. 

Anna believes that automation will be beneficial for her colleagues and herself. Penalties, legal action and human error, take a toll on employee morale. This project will motivate staff to increase their productivity and free their time to focus on high value activities. 


The Accelerator inspired Anna to overcome the fear of rejection. She discovered that she is capable of courage and persistence. She pushed her limits and is now on a path towards living an extraordinary life. Her motto is “ Above and beyond.”

Congratulations Anna in becoming a Star Of The Accelerator!

In our Stars of the Accelerator series, we explore the transformation journey of the participants in the Leadapreneur Accelerator.

TERENCE GOH

The banking industry is going through an era of transformation. Fintech is disrupting the industry at a bewildering pace. Some may view these rapid changes as a threat; some view it as an opportunity to evolve. Banker Terence, believes in the latter. By joining the Accelerator, he hopes to dismantle outdated ways of thinking about banking, and embrace the exciting new opportunities that are brought by the rise of digitization. His motto is “Be Flexible. Be Bold."

As Head of Credit Risk Management Services, Terence noticed that the credit extension process was due for some fine-tuning. Shortening this process would benefit the bank by reducing the resources it allocates to making the process work, thus saving costs. Also, stakeholders would appreciate a faster and more streamlined process.

With the new process, the team had already become more productive. They are operating the same process with four FTE  as opposed to the previous five FTE.

Terence and his team are introducing tech solutions such as:
- An electronic checklist which eliminates the cost of paper and printing.
- An e-platform that facilitates collaboration between the team and Relationship Managers.

Furthermore, Terence believes that true collaboration and shared goals are the key drivers of this project. When all team members care deeply about the project, incredible things can happen.

Showing vulnerability allowed the team to feel safe in sharing their opinions. This allowed them to identify gaps in the process and collaborate to address them. Since the team members felt heard and validated, they became more invested in the project and the team dynamics improved.

Terence used to be weighed down by his own ego and by the conventional corporate culture that preaches competition over collaboration. Since joining the Accelerator, Terence was able to overcome his oppressive drive to outperform his colleagues. He now realizes that there is strength in showing vulnerability.

Congratulations Terence in becoming a Star of the Accelerator!

In our Stars of the Accelerator series, we explore the transformation journey of the participants in the Leadapreneur Accelerator.

Thunderstorm Cohort

A thunderstorm is a formidable force of nature. Our Star Cohort picked this name because, together, they are unstoppable! Thunderstorm members are Tan Koe Huai,  Adeline Chin, Kennix Phang, Lee Swee Mee, Yang Suan Seng, Celine Lim, Leong Shin Lynd and Hooi Ching Ching.

Their strong support structure and their  "can-do!" attitude very much impressed their colleagues and coach from the start. Celine says that the secret ingredient of their cohort is “good chemistry and open hearts.”

Teamwork can often be challenging when bringing together different personalities who have varying opinions with volatile emotions.
How did Thunderstorm overcome such common challenges?
Unanimously, they all agreed that it came down to 3 guiding principles:

- Non-judgmental and open communication
It might be daunting to share innovative ideas for fear of invalidation or even ridicule. Thunderstorm teammates were very mindful of each other’s feelings and remained respectful at all times. They also had the courage to speak up with honesty to keep transparency levels high.  Adeline described their success was due to “open conversation, care and courage.”

- Unwavering mutual support
Thunderstorm trusts each other. They celebrated each other’s successes and gave invaluable support when times got difficult. To do this, they adopted a policy of never leaving anyone behind.
As Koe Huai shares, “I felt comfortable expressing my troubled feelings about my project with my cohort. They would offer their shoulders for me cry on. They are the best encouragement one could ever hope for.”

- Play hard, work hard
Beyond the scope of their projects, these team players became friends outside of work. According to Kennix, they formed a bond because “we are able to be crazy with each other. We could drink all night but come back and work hard all day. We enjoyed spending time together and that is priceless.”
Shin Lynd goes as far as so say that Thunderstorm “feels like a family. It’s comforting to know that I am never alone.” Suan Seng also agrees on the family feel. Ching Ching’s advice for excellent teamwork is to “be open to accept ideas from others.”

This is more than an inspiring story. This is a story that demonstrates the strength of each member is the team.

Congratulations Thunderstorm in becoming the first ever Star Cohort of the Accelerator!

In our Stars of the Accelerator series, we explore the transformation journey of the participants in the Leadapreneur Accelerator.

Kennix Phang

Bank Branch Manager Kennix joined the Accelerator because he is on a path to self-improvement. He believes that learning is always time well spent and being on this journey can only benefit him.

The bank mobilizes a lot of time, energy and resources to gain new customers and cater to the needs of existing customers. Kennix noticed that there is one particular group of customers that is often overlooked: the bank’s own staff!

Kennix believes that staff as customers are an under-tapped resource. Staff do not have the time or chance to familiarize themselves with the bank’s products and services while they are at work. His project aims to help staff learn how to build their financial future and build their knowledge on investments and savings. As per calculations, this project has the potential to generate an astounding RM300k in revenue within three months!

The project will benefit both the business side and the working culture at the bank:
- Staff who are knowledgeable about what the bank can offer will be able to act confidently as the bank’s spokespeople whenever they are interacting with stakeholders
- It will build trust with potential and existing clients when they see that staff are making full use of what the bank has to offer
- Serving staff with the same respect and consideration as external customers will help to retain talent as they will feel valued and appreciated
- It will strengthen the bank’s brand when all staff are clear and on the same page on the bank’s ability to serve customers
-Showing a genuine interest in staff’s financial security will create a sense of belonging and community

Despite some initial roadblocks in convincing stakeholders, Kennix pushed forward with sheer perseverance or “stubbornness” as he puts it. He is motivated by the conviction that this project will help his colleagues progress. He also hopes to  earn the trust and respect of his peers.

Congratulations Kennix in becoming a Star of the Accelerator!

In our Stars of the Accelerator series, we explore the transformation journey of the participants in the Leadapreneur Accelerator.
 
Ong Beng Beng
 
Mortgage Analyst Ong joined the Accelerator because he was keen to embark on his own Hero’s journey. His call to adventure came when he noticed that something doesn’t add up in the data-driven finance industry. Big data has been available for years. Yet, stakeholders still struggle to make well-informed and immediate decisions.
 
Data may be readily available, however, there are two obstacles: weak data analysis and slow, inconvenient access. Ong’s quest is to create a mobile app that will transform the way data is delivered and read.
 
Through enhanced data manipulation, the app would deliver smart and efficient reports.  Furthermore, dashboards and reports can be customized according to specific business requirements. There are many benefits to this innovative project:
- Time efficiency: reports will be generated much faster.
- Greater Accessibility: the app would be available anytime, anywhere, on any device.
- Cost Saving: risk and loss will be tremendously reduced as compared to the existing data handling.
 
Ong’s area of expertise mortgages, which is worlds away from app development. Knowing that outsourcing the app development would incur a heavy cost, Ong decided that it would need to be done in-house.
His first challenge was limited technical knowledge. Through determination and willingness to learn, Ong taught himself app development with resources absurdly online. In fact, Ong designed the initial version of the mobile app himself. It was a tough and tedious journey to get there, but Ong powered on and found solutions conducting extensive research, and more importantly, utter dedication and perseverance.
 
Ong’s greatest challenge is the fear of failure. He has been able to overcome this fear by looking to his idols such as Apple’s Chief Design Officer Sir Jony, who failed many times before finding success. Since joining the Accelerator, Ong has acquired a solid understanding of the possibilities and opportunities that can be created in Fintech. The app is only the beginning of his Leadapreneur journey.

Congratulations Ong in becoming a Star of the Accelerator!

Change your IT systems? That’s possible. Change your entire business model? Hard, but also possible. Change your people and culture? How do you even start?

I dedicate my work to learning and understanding how people change, both as individuals and as groups. I’ve found that most methods are dominated by intellectual explanations based on the belief that if we explain to people that smoking is bad, they will stop smoking. But Humans are much more than errant software that needs to be corrected, we are living beings that draw our power not just from our mind, but from our emotions and identity.

From my experience, emotions and identity are far more important in determining whether a person successfully changes themselves than intellect. Just because you understand the need for change doesn’t mean you want to change. What is the difference that makes the difference in changing someone (including yourself)? My attempt to try and isolate the variables that are most important has led me to create something I call the “The Human Transformation Equation”, or the “ego equation” for short.
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“The Human Transformation” equation tries to describe the percentage chance of a Human successfully changing themselves for the better.  It proposes that the chances of a successful upgrade depend on 3 variables; fear, desire and ego. According to the equation, people successfully complete a significant transformation by activating their emotions and reducing their ego. The emotions engage people in the changing world, reducing ego help them to learn how they should change in response.

 Activating both strong fear and strong desire generates emotional engagement in the present moment of your reality, the here and now. This is important because emotions provide the energy to change; if you don’t feel scared or excited about something, you are unlikely to engage yourself to change even though you intellectually understand the need for that change. Understanding does not trigger action, emotions trigger action (that is why we evolved them!). Fear is important because it comes from understanding that threats are real; it is because we are afraid of predators that we run away from them and that is a generally a smart thing to do. People who say they do not feel fear are typically not engaged with what is really going on. I often meet leaders to discuss Industry 4.0 and digital disruption and I’m astonished at how comfortable/complacent they are, there is very little fear. It’s terrifying that nobody is terrified. However, the truth of the matter is that people are privately afraid but they are not comfortable sharing and discussing fear. When was the last time your c-suite sat down and discussed with their people their fears and anxieties? What I realised is this, “they are not brave, they have simply forgotten the meaning of death” (thanks Ghaul from Destiny 2). Acknowledging, feeling and respecting fear is critical for the survival and success of any system, whether that is a Human or a company (or anything else). Fear is very valuable data, it should be used for maximum effect, not “pretended away” by refusing to acknowledge and discuss it. From my experience, most people who change themselves acknowledge the role that fear plays in keeping them focused on the need to act now in the present rather than delay into the future. Fear is an powerful signal that alerts us to important changes in the world, however, only being driven by fear creates a very negative environment which is neither effective nor sustainable. 

Whereas fear is the force that moves us away from things that we believe will harm us, desire is the force that pulls us towards things that we believe will help us. The point is this, if we are only motivated by fear, then we are always running away from things but never towards anything that we desire. Running away reduces the intensity of ours fears but because we are  not pursuing our desires, we just end up slightly lost and confused.  The malaise that comes with simply neutralising the negative is why we need desire in the equation because people who feel “neutral” don’t change much either (why should they? There is no emotion to drive them to change).

Desire provides us with direction because it moves us towards something that matters to us. Pursuing our desires allows us to express our truth into the world and generates the positive creative, emotional and social energy that is necessary for sustained success. For example, you might be afraid that AI will take your job and this might motivate you to act to upskill yourself. However, if you only act out of fear you will not have a clear idea of what “good” looks like for you. Instead, you will become lost chasing after a thousand different so-called solutions because you haven’t set a desire of what you actually want to become. The consequence of this is that people feel they are always going from negative to neutral but never really into a sustained positive. The reason we created the Leadapreneur concept is to give people something to aim for. The positive desire to become a leadapreneur is a positive, energising force that is similar to how the “Ironman” race inspires thousands of people to undergo a 3.8 km swim, 180km bike ride and a 42km marathon. Taking on these extraordinary challenges and becoming an Ironman isn’t about running away from your fears and mid-life (quarter life?) crisis, it’s about transforming yourself into a certain kind of person, a healthy and happy one. In the same way, becoming a leadapreneur is not about cancelling out your negative fears, it’s about becoming a certain kind of positive person, a confident and engaged agile digital innovator who has the skillset and mindset to succeed in Industry 4.0.

Some people have asked me if fear is really necessary and the answer is “yes!” If you were not afraid of anything, and only desirous, then you would rapidly get into trouble. Imagine if you saw your favourite restaurant and just ran across the street with no fear, you might get lucky once but consistently running across roads without checking for traffic is going to end badly. Fear is a vital force in ensuring we remain safe as we pursue our desires, Human flourishing is achieved when we find the right balance of fear and desire for ourselves.

One of the insights of the equation is that a person’s change potential is maximised by activating both their fear and their desire. We should rightly be afraid of technological progress impacting our job security, but simply worrying about it won’t help us change in the same way that worrying about cancer stops us smoking cigarettes. You need a positive desire and a negative fear to energise you to really change yourself. You might not quit smoking because you fear for your health, but you might quit if you decide you want to become an Ironman and pursue that lifestyle. The fear of cancer combined with the excitement about becoming a tough triathlete creates a powerful emotional intensity that can empower you to change yourself. In the same way, the fear of AI taking jobs and the excitement at becoming a leadapreneur motivates many people to work with us to upgrade themselves for industry 4.0.
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The overall point here is that Human transformation requires substantial emotional energy and this energy is maximised by intelligently balancing fear and desire. In Leadapreneur’s case, we work to help people understand and fear the threats of Industry 4.0 but we also believe in inspiring them to become leadapreneurs. Getting this emotional balancing act right for every individual is a key task in enabling Human transformation at scale… you might be able to get one person to feel afraid and excited, but how do you do that for dozens, hundreds or even thousands? You focus on reducing people’s egos. 

I’ve had a tough time learning to master my ego, and I’m still very much a student of this difficult endeavour. Ego is your self-interest, it’s the force that makes you think the world revolves around you, that people are talking about you and that it’s all about you. We build our egos to defend ourselves from the perceived wrongs and dangers of the world around us. Like a strong city wall, we feel safe behind our powerful ego because people respect and fear us (or so we hope and believe). Though it may make us feel safe, a big ego has the unfortunate consequence of limiting our growth (see diagram). The stronger our ego, the less inclined we are to be vulnerable, to be wrong, to listen, to surrender and follow.

Ego is at the bottom of the equation because the larger a person’s ego, they less likely they are to actually change themselves. If you have a big ego, then you think you’re pretty awesome, so why would you change yourself? I’m not saying that big egos are bad (often they are very fun and sometimes they can be effective), but I am saying that big egos prevent substantial personal transformation. Further complicating matters is the fact that big egos are often hidden under false humility aka. “humble pieces of shit” who create soft exteriors to mask a vast inner ego, behind cultural traditions e.g. saving face in Asia and/or delusion e.g. Westerners trying to safe the world because they can’t deal with their own reality of saving themselves (for my sins I flew to Bolivia to paint an orphanage for a lot of money and did a terrible job so I deeply understand this mentality). The trick of the ego is to always blame everything else but the ego for failures and to claim success for everything that goes well. People with large egos like to believe they are critical for success and never to blame when things go wrong. Thus, the larger the ego, the smaller the chance of a person being changing themselves.

Personally, I have come to believe that our egos are like eggshells, they are important to birth us into the world but the wonder of life takes place outside of the egg. To truly transform and upgrade ourselves, we need to break through our egos and explore the world beyond like a new born chic. However, this is of course terrifying and so we resist doing this. One way to help people deal with their very legitimate fears of going beyond their egos and being vulnerable is to create a “safe-space” for them to do so.

I first heard about the idea of a “safe-space” as it was mocked in various memes and derided by reporters as Millenial “snowflake syndrome”. I admit that I too succumbed to the temptation to mock what I didn’t understand but now I feel I can appreciate why a “safe-space” matters. If we don’t feel safe to be vulnerable, then we don’t lower our defences and open ourselves to change. If you don’t feel safe, then you won’t change. It’s that simple. From my experience, most workplaces are definitely not “safe spaces” that encourage personal vulnerability. Many professionals I meet feel like they are locked in endless “ego-warfare” and this only gets worse the higher up the hierarchy you go. I don’t believe it’s because people are stupid or have bad intentions, instead, I see people getting trapped in cultures where we unconsciously behave in certain ways and this prevents us from learning and growing. Since personal transformation drives professional transformation, high-ego cultures inhibits professional transformation because people never feel safe enough to really open up. As a consequence, they never really change. At Leadapreneur, we believe it is so important to create a safe-space that we invest substantial effort into creating “low-ego” social environments. This helps everyone can quickly lower their egos and start focusing on their own transformation journey.  

We can now see how the “Human Transformation” equation works. Your emotions provide the energy that drives your personal transformation; the stronger they are the more energy you will have to change yourself. The ego component determines the ability of the person to learn new things, the more you lower your ego, the more likely you are to learn the really important new things that will significantly transform you. Based on these insights, we can now insert some numbers into the equation to understand Human transformation with more nuance:

High=3 points
Medium=2 points
Low=1 point

To maximise the chances of successful personal transformation, you need high fear (3 points) and high desire (3 points) and a low ego (1 point)

3x3/1 = 9 out of 9 or 100% chance of that person changing themselves.

However, most of the corporate environments I experience have the opposite; low fear (1 point) and low desire (1 point) combined with high ego (3 points)

1x1/3= 0.33 out of 9 or 3% chance of successful transformation.

To me, this neatly explains why so many people, especially senior leaders struggle to change; they are not emotionally engaged in the changing world and their large egos prevent them from developing the humility and vulnerability they need to truly change. Give it a try for yourself, what is your current state of emotions and ego?
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In summary, people change when they are emotionally engaged in the need for change and feel it is safe for them to start changing. To maximise the chances of Human transformation, activate the emotions of fear and desire and create journeys that cause people to lower their egos and embrace the power of vulnerability. I’ve consistently witnessed the success of this equation when I see people engage with their emotions and reduce their ego on their quest to become a leadapreneur. It isn’t easy, but that’s the point, the greater the challenge, the greater the opportunity to grow.