In our Stars of the Accelerator series, we explore the transformation journey of the participants in the #Leadapreneur Accelerator.
Koe Huai Tan
“Simplicity is the ultimate sophistication”, Leonardo Da Vinci famously said. In banking operations, complicated processes are often regarded as a necessary evil. Inward TT processing is notoriously tedious and time-consuming.
Seeing how her colleagues have been pouring precious energy and sacrificing their own time, Ko Huai (Service and Operations Manager) thought that the processes needed some drastic streamlining.
Before joining the Accelerator, Ko Huai was under the impression that one had to be working in Head Office to be a "change-maker". After talking to the alumni of the Accelerator and hearing about their positive experiences, she felt empowered to dream big!
Koe Huai's project is to identify the processes that are causing frustration and proactively find sophisticated solutions. The benefits are three fold:
1. Koe Huai believes this will greatly enhance customer satisfaction as the bank will be able to get things done faster.
2. The streamlining will bring relief to her colleagues in the centralized office, so that they can enjoy a better work-life balance.
3. It's a win-win situation for the bank as this will save time and money.
Ko Huai is collaborating very closely with various stakeholders and the response from them has been has been largely positive. They have given constructive feedback on how to ensure the project is viable. Her mentor, Mr Phuah, has also offered valuable guidance and encouragement.
Although she is an introvert, Koe Huai is discovering an ability to network with her cohort members as well as with the stakeholders involved with her colleagues’ project. So much so, she is now able to help her colleagues with their projects by suggesting potential collaborators.
A personal struggle that Koe Huai faces is the nagging inner voice that tells her that might be biting more than she can chew. Thankfully, she has a supportive manager who provides moral support in times of doubt. Koe Huai also credits her Leadapreneur Coach, Elaine, for helping her keep calm and organized, so that she could confidently approach stakeholders.
Congratulations Koe Huai for becoming a Star of the Accelerator!